Work With Us
Career Opportunities
We’re always looking for people to join our team at Rock Support Services!
Explore career opportunities in a supportive environment dedicated to impactful work in disability and mental health support. Start making a difference with us today!
See our current available job positions below.
Coffee Van Barista
Location: Rockhampton and surrounding areas (Driving often)
Job Type: Casual
We’re Hiring! Experienced Barista Wanted for Our Mobile Coffee Van. ☕️
Love coffee and life on the road? We’re seeking an experienced barista to take the wheel of our mobile coffee van!
Job Description:
- 3 days a week + some weekend shifts (For events).
- Potential for more hours.
- Must have a manual driver’s license.
- 1+ year Barista experience.
- Excellent customer service and positive attitude.
- Travelling Rockhampton and surrounding areas.
Apply now to be a part of Rockhampton Support Services and join our team and contribute to a meaningful difference in the lives of our clients.
Support Worker
Location: Rockhampton (must be willing to travel)
Job Type: Casual
The role is to provide support services and mentoring to NDIS clients and/or young people living in out-of-home care, assisting them in achieving their goals to reach their full potential. You will be required to work as part of a team to encourage clients to complete activities relating to daily living, community engagement, basic home maintenance and development of life skills.
Why Join us?
- Mentoring and Support: Receive direct mentoring from our CEO and corporate team.
- Work-Life Balance: We monitor fatigue and burnout, offering flexible strategies and emotional support.
- Career Growth: Opportunities for growth within our rapidly expanding organisation.
- Training and Development: Support for ongoing training and upskilling, with a focus on key industry qualifications.
Skills & Experience
- Diploma or minimum Certificate III in Community Services or a similar qualification, or at least 2 years of experience as a NDIS worker.
- Willingness to obtain qualifications within 3 months of employment if not already held.
- Current Blue & Yellow Card Notice (or willingness to obtain).
- Current First Aid & CPR certificate (or willingness to obtain).
- Current Driver’s License & fully comprehensive personal vehicle insurance (a fleet of vehicles is available, but personal vehicle use may be required; mileage is compensated at sector rates).
- Experience in delivering person-centred support to clients with disabilities, ensuring their individual needs and goals are met.
- Strong documentation skills for completing case notes and incident reports accurately.
- Ability to work collaboratively with clients, team members, and stakeholders to ensure high-quality care.
- Understanding of relevant legislation, including the NDIS Code of Conduct and Client Charter, or the ability to gain this knowledge.
- Strong interpersonal skills and the ability to build rapport with clients, management, and team members.
- Knowledge or experience in managing challenging behaviours and supporting clients with complex needs.
- Strict adherence to confidentiality and privacy policies.
- Ability to document and manage Conflict of Interest issues as required.
Additional skills & experience that will be highly regarded:
- Personal Care & Manual Handling – Experience in providing support with personal hygiene, mobility assistance, and safe manual handling techniques to promote dignity and independence.
- Seizure & Epilepsy Management – Experience in identifying seizure triggers, responding appropriately during episodes, and implementing personalised care plans to ensure safety and well-being.
- Diabetic Management – Experience in monitoring blood sugar levels, supporting insulin administration, and assisting with dietary and lifestyle management for diabetes care.
- Medication Management – Experience in assisting with medication administration, adherence to prescribed schedules, and understanding medication safety protocols, including documentation and reporting requirements.
- Mealtime Management – Experience in supporting individuals with specific dietary needs, meal plans, and safe eating practices, including texture-modified diets and assistance with feeding where required.
- Mental Health & Behavioural Support – Experience in supporting individuals with mental health challenges, implementing behaviour support strategies, and providing a person-centred approach to managing complex behaviours with care and understanding.
Key Responsibilities
- Provide consistent care and emotional support to clients.
- Treat all clients with respect, dignity, and adherence to the NDIS Code of Conduct.
- Assist with daily living activities, including personal care, meal preparation, and household tasks.
- Support clients with medication management, mealtime assistance, and complex health needs.
- Monitor and manage challenging behaviours, ensuring a safe and supportive environment.
- Maintain accurate records and reports on client progress and incidents.
- Work collaboratively with health professionals, families, and the broader support network.
- Maintain confidentiality and professionalism in all aspects of the role.
- Other duties as assigned by the CEO or Operations Manager.
Apply now to be a part of Rockhampton Support Services and join our team and contribute to a meaningful difference in the lives of our clients.
Service Delivery Manager
Location: Rockhampton
Job Type: Full Time
We are looking for a dedicated Service Delivery Manager to oversee the delivery of support services for young people in care. This leadership role requires a proactive and compassionate professional who can guide a team, coordinate service delivery, and ensure young people receive the highest level of care. The ideal candidate will focus on fostering independence, life skills, and positive community engagement while aligning services with our mission and values.
Why Join us?
- Full-time role with career progression opportunities.
- Professional development and training to enhance your leadership and management skills.
- Join a passionate team dedicated to making a real impact.
Skills & Experience
- A Bachelor’s degree in Community Services (or related field) is desirable, however a minimum of a Diploma is required, AND at least 2+ years’ experience in a management role.
- Experience supporting out-of-home care for children and young people under the Department of Families, Seniors, Disability Services & Child Safety.
- Blue & Yellow Card (or willingness to obtain).
- First Aid & CPR Certification (or willingness to obtain).
- Valid Driver’s License with comprehensive vehicle insurance (mileage compensated at sector rates).
- Strong leadership skills with the ability to mentor staff, develop case plans, and support service delivery.
- Experience managing challenging and complex behaviours in a professional setting.
- Strong understanding of Child Protection Act 1999 and Statement of Standards of Care.
- Experience with Therapeutic Crisis Intervention is highly desirable.
Key Responsibilities
Leadership & Service Coordination
- Maintain regular communication with the CEO, Director, and Operations Manager to ensure effective case management and service delivery.
- Provide supervision, guidance, and mentorship to staff, fostering a supportive and collaborative environment.
Team & Roster Management
- Work with the CYF Coordinator and Rosters Team to ensure smooth scheduling and service provision.
- Develop and implement action plans to resolve rostering issues efficiently.
Service Delivery & Compliance
- Oversee the delivery of high-quality, person-centred support for young people in Residential and Outreach Services.
- Maintain connection and rapport with all young people in care, including responding to emergency situations.
- Monitor incident reports, ensuring documentation and follow-ups are actioned appropriately.
- Ensure services align with NDIS standards, Child Safety regulations, and organisational policies.
Stakeholder & Community Engagement
- Build and maintain strong relationships with families, caregivers, government departments, and external stakeholders.
- Attend and contribute to care team meetings to support young people’s development and well-being.
- Maintain positive connections with brokerage services to ensure consistent, high-quality care.
Apply now to be a part of Rockhampton Support Services and join our team and contribute to a meaningful difference in the lives of our clients.
Include your resume and cover letter in one document, click ‘Apply Now’, and follow the prompts. Applications close on 11th April.
We love what we do!
We are dedicated to making a difference in peoples lives.
Dedication to making a difference is at the heart of what we do. We are committed to delivering quality care that changes lives for the better, ensuring each individual feels valued, understood, and supported.
Enquiry Form
Please fill out the form below with your details and which garden care service you are after, and we’ll contact you shortly.
NDIS Support
We work with NDIS support services, and we guide our participants through the process of understanding and utilising their NDIS plans to the fullest. With our expertise, we ensure that you have access to the support and services you need to thrive.
We understand each individual’s journey is unique, and we’re committed to providing the personalised support you need to navigate yours. Contact us today to learn how we can help you or your loved ones live your best life.